Shipping, Exchanges & Refunds


*Please note there may be delivery delays due to COVID-19*

Star Sister ships Australia-wide! All orders are packed and sent via Australia Post within 5 business days of receiving your order.

Enter code 'FREESHIPPING' at checkout when you spend $100 or more to receive free standard shipping.

All other orders have the option of either Standard or Express Shipping. Shipping costs are determined by weight, with the minimum shipping costs outlined below.

Shipping to Australia Estimated Delivery Time Cost
Standard Shipping with tracking 3 - 14 business days $9
Express Shipping with tracking 2 - 5 business days $12


Exchanges & Refunds

Please note there are no refunds or exchanges for change of mind purchases.

We do our absolute best to ensure your crystals are safe and protected for their journey to you. In the event that your items have arrived damaged or broken, please get in touch with us via the Contact Us page as soon as possible so we can organise a replacement or refund.